Consultant/Senior Consultant

Division: Touring

Job type: Full-Time

Location: Sydney

Closing date: 12/04/2019

Salary: DOE

Position description

We're looking for experienced travel consultants/senior consultants to join our Touring team in our vibrant Sydney office. To be successful in this role, you’ll have a passion for detailed group travel logistics (and ideally music!) and will take pride in providing amazing customer service. Noticing the details comes naturally to you. You will be someone who sees quoting and finalising group bookings of 10+ guest events as an exciting challenge, and you’ll like being busy, solving problems, negotiating good outcomes and ultimately, getting stuff done for your awesome and interesting touring clients.

Duties & responsibilities

  • Being accountable for all client account travel requirements, analysing, anticipating and understanding clients’ preferences and needs. 
  • Providing full itinerary plans and all relevant correspondence, proactively and accurately delivered in a timely manner. 
  • Ensuring PNR entries in Galileo are correct and fully completed. 
  • Ensuring the client itineraries and accounting queries meet all reconciliation requirements. 
  • Maintaining client and booking data in internal systems. 
  • Cultivating excellent working relationships internally, with clients and with key suppliers. 
  • Maintaining up to date knowledge and information on suppliers and working with managers on knowledge gaps. 

Knowledge & skills

To be successful in this role, you will have travel industry knowledge and an understanding of travel products and destinations in group/touring travel. This, combined with your experience using a GDS (preferably Galileo) and other travel systems, will ensure you can hit the ground running. You’ll have:

  • Good working knowledge of travel industry GDS systems 
  • Attention to detail and high level of organisational skills 
  • Demonstrated ability to work within a multidisciplinary team 
  • Super-organised, super-efficient, multitasking ability and extremely deadline driven on client’s expectations and business requirements 
  • Confidence with systems including the Microsoft office suite, particularly Excel 
  • Excellent communication and listening skills 
  • Good knowledge of fares and ticketing 
  • For Senior Consultant roles, solid groups experience is essential
  • Experience using Tramada would be a great plus

TAG

TAG is an award-winning global, independent travel and event management company with five specialist business units – Corporate, Touring, Events, Private Travel & Film and Media.

Our experienced teams are dedicated to clients around the clock from offices in London, Manchester, Leeds, Los Angeles, Nashville, Atlanta, New York, Singapore, Melbourne and Sydney.

For 30 years the company has been devoted to servicing travel and event demands of global organisations and the bespoke travel requirements of exclusive clientele, with a focus on providing an exceptional service to the business.

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