Senior Travel Specialist

Division: Corporate

Job type: Senior Travel Specialist

Location: New Zealand

At TAG, our company values matter. Each member of our staff should exemplify Teamwork, an Ambitious spirit and a Genuine attitude.
 
You will have a passion for the job you do, as well as a drive to want to do better—in return, TAG will support your growth and development, as well as offer opportunities to progress or maybe even change tack! 

The What  

We are looking for a travel guru to join the most exciting global Travel, Events and Entertainment Agencies. Looking after a diverse portfolio of clients will ensure you never get bored.
 
As a Senior Travel Specialist you will have a diverse and varied role. Theres never a dull moment. Here are just the basics that you will be you’ll be involved with:  

  • Planning, consulting, and delivering the end-to-end requirements of travel services, including air and ground transport, accommodation, insurance and other related travel services to corporate, VIP leisure and Group travel client accounts
  • Provide expert consultation, backed up by delivery of travel logistics and practical client solutions, all done with accuracy, style and panache
  • All the while keeping back-office requirements for bookings including invoicing, ticket reissues and payments for your accounts accurately
  • Possible / probable offshore travel with groups
  • Assisting less experienced consultants with questions and training

 The How

To be successful at TAG is as much about mindset and attitude as it is about skill set and qualifications. We’re a team who share the same desire and passion to go above and beyond for each and every client. We revel in making the seemingly impossible possible, always rising to the challenge with ambition and a genuine, open attitude.  

We work flexibly to accommodate our TAG team colleagues work life balance needs.  As a member of the events travel team, there may be some requirement to liaise with other team members in other regions and attend events. As a Senior Travel Specialist, you will thrive of taking responsibility, stretching yourself, and learning.

  • Certificate, diploma or degree in tourism/travel OR in lieu of education, equivalent combination of education and related experience  
  • 3+ years of relevant experience within a travel agency 
  • Good knowledge and understanding of airfares, contracted fares, ticketing and reissues  
  • 3+ years GDS experience (Galileo preferred)
  • Versed in booking flights, hotels and a good understanding of published airfares 
  • Experience handling VIP, entertainment clients and/or group travel 
  • Confident in using technology such as Microsoft Suite,  Travelport Galileo, Tramada NG and the relevant online booking tools.  
  • Excellent verbal and written communication skills
  • Excellent customer service skills
  • Well-established organisational skills and attention to detail
  • Ability to multi-task and work in a very moving dynamic environment
  • Be a proactive self-starter
  • Enjoy the challenge of chasing profit and sales targets , continually looking for opportunities to maximise revenue and margin through your ability to identify and sell value-add
  • Possess a real desire to learn and teach as part of a high energy, fun team

The Where & When 

This is a full-time role (37.5 hours per week), based in our Wellington or Auckland office. You will report into the Director of Events & Private Travel NZ, who is based in Wellington. There are other regional agent teams based in Australia, Singapore, the UK and US that you may work closely with, too. 

The Important Bit

As passionate as you may be about changing the face of travel, let’s be honest—you're not doing this for free. So, here’s our promise to you:

  • Competitive salary
  • Wellness/EAP programme
  • Employee discounts

We are also committed to offering an equal opportunity for all employees and applicants.

How to Apply 

We want to know a bit about you. Send a cover letter outlining why you think TAG is a good fit for you and an up-to-date CV to HRAPAC@tag-group.com​​​​​.

 
And before you press send, please make sure you’re eligible to work in New Zealand!