TAG provides high-touch, personalized travel and event management services to the biggest names on the planet, as well as top C-suite executives and award-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are committed to uncovering solutions to get our clients where they need to be, feeling ready to take on the world. If you’re looking for a fun, ever-changing and challenging environment, TAG is the answer. Whether you are a highly experienced professional or this is the first step in your career, our doors are open to everyone with an ambitious attitude, a genuine spirit and teamwork mindset.

Agent Product Support Executive Overview:

We are looking for a full-time (35 hours per week) Agent Product Support Executive who can support our growing Agent Product Support Department. As the Agent Product Support Executive, you will have a diverse and varied role. You’ll collaborate with our global teams to support company initiatives and uncover innovative solutions, while taking a proactive approach to your day-to-day responsibilities.

Responsibilities & Duties:

• Support operational booking agents with day-to-day ticketing activities and transactions

• Assist all operational teams with reissue requests, including quoting and processing ticket reissues

• Provide day-to-day support to operational agents on all GDS processes

• Resolve any ticketing and reissue issues that arise

• Help process the booking and invoicing of NDC bookings

• Process all types of TAG refund requests within the required timeframes

• Handle refund queries from the back office BSP team and other personnel

• Adhere to PCI procedures in accordance with regulation and Company policy

Qualifications:

• Extensive travel agent experience in a trading or supporting role

• Comprehensive Travelport+ GDS experience and knowledge of all GDS ticketing scenarios

• Expertise in specialist fare types, reading fare rules, ticketing, ticket reissues and processing refunds

• Understanding of nett fare mark-ups to maximise profit

• Knowledge of GDS technical processes incl. scripting functions

• Knowledge of ADM investigation & resolution

Experience TAG Perks:

• Competitive salary DOE

• Healthcare cash-back scheme

• Wellness/EAP programme

• Employee discounts

• Enhanced employer pension contributions

• Service-based holiday entitlement

We are committed to offering an equal opportunity for all employees and applicants. To express your interest in the role, please send your updated CV/resume and a cover letter to UK-Recruitment@tag-group.com.