TAG provides high-touch, personalized travel and event management services to the biggest names on the planet, as well as top C-suite executives and award-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are committed to uncovering solutions to get our clients where they need to be, feeling ready to take on the world. If you’re looking for a fun, ever-changing and challenging environment, TAG is the answer. Whether you are a highly experienced professional or this is the first step in your career, our doors are open to everyone with an ambitious attitude, a genuine spirit and teamwork mindset.

SENIOR TOUR Specialist Overview:

We are looking for a full-time (40 hours per week) Senior Tour Specialist who can support our growing touring department. As a Senior Tour Specialist, you will have a diverse and varied role. You’ll collaborate with our global teams to support company initiatives and uncover innovative solutions, while taking a proactive approach to your day-to-day responsibilities.

Responsibilities & Duties:

• Manage all aspects of touring client travel — from anticipating preferences to formulating detailed itineraries that balance logistical needs, budgets, and requirements

• Handle inquiries, bookings, ticketing, reissues, and quality documentation across air, rail, hotel, and ancillary services, ensuring accuracy and exceptional service standards

• Investigate and resolve client complaints or errors promptly, delivering the highest level of customer service

• Negotiate with vendors to secure the best rates, optimize revenue opportunities, and support company profitability

• Oversee administrative and financial tasks, including accounting queries, reconciliations, and client credit management in partnership with Finance

• Uphold professionalism and act as a mentor within the touring team, supporting skill development while retaining accounts through consistent, personalized service

• Perform other duties as assigned

Qualifications:

• BA/BS degree preferred; equivalent combination of education and directly related experience considered

• 5+ years of experience in a travel agency (required)

• Strong expertise in airfares, contracted fares, ticketing, and reissues (required)

• Proficiency with GDS systems — Galileo preferred (required)

• Skilled in booking flights and hotels with a solid understanding of published airfares (required)

• Experience working with VIPs, entertainment clients, and/or group travel (preferred)

Experience TAG Perks:

• Competitive salary

• Wellness/EAP program

• Employee discounts

We are committed to offering an equal opportunity for all employees and applicants. To express your interest in the role, please send your updated CV/resume and a cover letter to HRUS@tag-group.com.