TAG provides high-touch, personalized travel and event management services to the biggest names on the planet, as well as top C-suite executives and award-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are committed to uncovering solutions to get our clients where they need to be, feeling ready to take on the world. If you’re looking for a fun, ever-changing and challenging environment, TAG is the answer. Whether you are a highly experienced professional or this is the first step in your career, our doors are open to everyone with an ambitious attitude, a genuine spirit and teamwork mindset.

Tour Coordinator Overview:

We are looking for a full-time (40 hours per week) Tour Coordinator who can support our growing Touring department. As a Tour Coordinator, you will have a diverse and varied role. You’ll collaborate with our global teams to support company initiatives and uncover innovative solutions, while taking a proactive approach to your day-to-day responsibilities.

Responsibilities & Duties:

• Deliver exceptional customer service while coordinating administrative tasks related to client travel within the Touring department

• Manage delegated tasks efficiently, ensuring clear understanding and timely, accurate communication across all correspondence

• Process enquiries, bookings, and ticketing with precision, ensuring all air, rail, hotel, and ancillary reservations meet company and client expectations

• Develop and maintain a strong understanding of fares, contracted rates, ticketing, and reissues

• Support the tracking of client and supplier favors, and assist in investigating and resolving errors or client concerns

• Create and maintain accurate movement and flight sheets, ensuring all Touring procedures are consistently followed

• Assist in training and onboarding new assistant-level staff

• Maintain strong client and supplier relationships, ensuring personalized, high-quality service delivery and account retention

• Negotiate favorable supplier rates to maximize savings, improve profitability, and deliver measurable value to clients

• Perform additional duties as assigned to support team and departmental goals

Qualifications:

• High school diploma or equivalent required; AA/AS or BS/BA degree preferred

• Minimum 1 year of experience as a Tour Assistant or equivalent travel agency experience (2–3 years preferred)

• At least 1 year of experience using a GDS, preferably Galileo

• Proven ability to adapt to changing priorities and perform effectively in a fast-paced, deadline-driven environment

• Proficient in Microsoft Office Suite (intermediate level)

• Strong written and verbal communication skills with excellent attention to detail

• Highly organized, dependable, and able to manage multiple tasks simultaneously

• Demonstrated ability to work both independently and collaboratively within a team

• Receptive to direction and able to follow through on tasks to completion

Experience TAG Perks:

• Competitive salary

• Wellness/EAP program

• Employee discounts

We are committed to offering an equal opportunity for all employees and applicants. To express your interest in the role, please send your updated CV/resume and a cover letter to HRUS@tag-group.com.