TAG provides high-touch, personalized travel and event management services to the biggest names on the planet, as well as top C-suite executives and award-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are committed to uncovering solutions to get our clients where they need to be, feeling ready to take on the world. If you’re looking for a fun, ever-changing and challenging environment, TAG is the answer. Whether you are a highly experienced professional or this is the first step in your career, our doors are open to everyone with an ambitious attitude, a genuine spirit and teamwork mindset.

Travel Coordinator Overview:

We are looking for a full-time (40 hours per week) Travel Coordinator who can support our growing Production department. As a Travel Coordinator, you will have a diverse and varied role. You’ll collaborate with our global teams to support company initiatives and uncover innovative solutions, while taking a proactive approach to your day-to-day responsibilities.

Responsibilities & Duties:

• Deliver exceptional customer service while coordinating a variety of administrative tasks related to client travel requirements within the Production department

• Manage delegated tasks within agreed timeframes, ensuring a clear understanding of requirements and responding to all communications proactively, efficiently, accurately, and professionally

• Process administrative tasks related to enquiries, requests, bookings, and ticketing with a high level of accuracy and attention to detail. Ensure all air, rail, hotel, and ancillary reservations meet both company and client expectations

• Develop and maintain knowledge of fares, negotiated contracts, ticketing processes, and reissues

• Support the logging of client and supplier favors, as well as the reporting and investigation of errors or client complaints to help achieve satisfactory resolutions

• Create and maintain movement and flight sheets, ensuring all Production procedures are followed consistently

• Assist in the onboarding and training of new assistant-level team members

• Build and maintain strong client and supplier relationships, ensuring the highest standards of personalized service are consistently delivered

• Negotiate competitive supplier rates and actively identify opportunities to maximize savings, improve company profitability, reduce client expenditure, and communicate achieved savings effectively

• Carry out additional duties and responsibilities as assigned

Qualifications:

• High School Diploma or equivalent required; Associate’s or Bachelor’s degree preferred

• Minimum of 1 year of experience as a Travel Assistant or within a travel agency environment required, with 2–3 years of experience preferred

• Previous experience working with a GDS system required, with Galileo experience preferred

• Strong organizational, multitasking, and time-management skills, with the ability to prioritize workload, meet deadlines, and work effectively in a fast-paced, high-pressure environment

• Intermediate proficiency in Microsoft Office Suite, along with strong verbal and written communication skills

• Detail-oriented with the ability to work both independently and collaboratively within a team environment, follow direction, and see tasks through to completion

Experience TAG Perks:

• Competitive salary

• Wellness/EAP program

• Employee discounts

We are committed to offering an equal opportunity for all employees and applicants. To express your interest in the role, please send your updated CV/resume and a cover letter to HRUS@tag-group.com.