Written on 13^th April 2017

Emirates presents Microsoft Surface tablets loan service to US-bound First and Business Class customers

First and Business Class passengers will be able to borrow tablets on board Emirates’ US-bound flights allowing them to continue working during their flight.

The new service is in response to the US Transportation Security Administration (TSA) directive which requires all passengers travelling on non-stop flights to the US from Dubai to check-in their laptops, tablets, and other personal electronic devices larger than a smart phone.

As part of this latest service, Emirates premium customers will have Microsoft Surface tablets equipped with Microsoft Office 2016 available for loan on board. Customers can download their work on to a USB which can be brought on board and plugged into the devices to continue working seamlessly.

The service is complimentary and will be available on all non-stop flights from Dubai to Emirates’ US destinations.

For customers who prefer to stow away their personal devices and simply enjoy the award winning inflight entertainment and service on board, Emirates had introduced a laptop and tablet handling service for US-bound customers. This complimentary service has been made available to passengers in all cabin classes since 25th March 2017, which was when the new TSA rules took effect.

To date, nearly 8,000 passengers have utilised Emirates’ laptop and tablet handling service on the airline’s 112 weekly non-stop flights departing Dubai International airport to cities in the USA.

The TSA directive does not apply to Emirates’ US-bound flights via Milan (EK205) and Athens (EK209). It also does not impact flights departing from the US, or Emirates’ flights to any other destination.

Emirates serves 12 US airports with passenger flights - Newark (EWR), Fort Lauderdale (FLL), Orlando (MCO), Chicago (ORD), Boston (BOS), San Francisco (SFO), Los Angeles (LAX), Seattle (SEA), Dallas (DFW), Houston (IAH), Washington (IAD) and New York (JFK).

Source: Emirates