Senior Business Analyst

Job type: Senior Business Analyst

Location: Manchester, UK

TAG provides high-touch, personalised travel and event management services to the biggest names on the planet, as well as top C-suite executives and award-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are committed to uncovering solutions to get our clients where they need to be, feeling ready to take on the world. If you’re looking for a fun, ever-changing and challenging environment, TAG is the answer. Whether you are a highly experienced professional or this is the first step in your career, our doors are open to everyone with an ambitious attitude, a genuine spirit and teamwork mindset.

We are looking for a full-time (35 hours per week) Senior Business Analyst who can support our growing IT Department. As the Senior Business Analyst, you will have a diverse and varied role. You’ll collaborate with our global teams to support company initiatives and uncover innovative solutions, while taking a proactive approach to your day-to-day responsibilities.

Responsibilities & Duties:

  • Seek solutions and address deficiencies in a product, process or knowledge and manage delivery into production and live use for TAG business across all regional offices
  • Define and develop capabilities of an existing product or process in live operation
  • Capture and transform business requirements into technical solutions
  • Analyse APIs for integrating third-party platforms such as airline reservation and airport operation systems, hotel booking facilities, payment gateways, insurance services, etc.
  • Run workshops with internal and external stakeholders, and work with third-party providers and experts where necessary, to understand the behaviours and requirements of interface systems
  • Oversee governance across a portfolio of complex initiatives, spanning multiple global TAG divisions and regions, ensuring alignment to company strategic objectives
  • Identify how proposed solutions will address business goals while maintaining adherence to travel industry rules and best practices
  • Manage a team of Business Analysts, including general day-to-day people management, coaching and mentoring, motivation and supervision, workload distribution, performance, appraisals, absence, etc.
  • Other duties and responsibilities as assigned

Qualifications:

  • Previous experience at a senior level, managing a team, and delivering business system and process change
  • Demonstrated understanding of UML and other common modelling languages and tools
  • Competent user of Microsoft Office 365 and collaboration tools
  • Working knowledge of airline booking tools, Travelport or other GDS systems
  • Proficiency in commercial IT/software delivery, and airline or general travel industry experience.

Experience TAG Perks:

  • Competitive salary DOE
  • Private Medical and Dental Insurance
  • Wellness/EAP programme
  • Employee discounts
  • Enhanced employer pension contributions
  • Service-based holiday entitlement

We are committed to offering an equal opportunity for all employees and applicants. To express your interest in the role, please send your updated CV/resume and a cover letter to UK-recruitment@tag-group.com.