TAG24 emergency service

Always by your side

When you partner with TAG, you and your travellers will have access to our 24-hour emergency department. Day or night, you can turn to us for support – whether you have been affected by adverse weather, transport strikes, last-minute booking changes or family emergencies.

Our dedicated emergency team are here for you 24/7, 365 days a year, covering all time zones. All you need to do is call.



Emergency email
Emergency telephone
+44 (0)20 8962 6704


Emergency email
Emergency telephone
+1 (424) 248 2555


Emergency email
Emergency telephone
+61 (0) 3 8888 8955


Emergency email
Emergency telephone
+65 6849 9375

Global TAG24 Director


Sonia Chaulk

Sonia oversees the award-winning in-house 24-hour emergency team, whom provide vital around-the-clock support to all TAG Clientele on a Global scale.

Having two decades of travel industry experience under her belt Sonia has held positions at numerous TMCs – including Carlson Wagonlit, FcM Travel Solutions and Travel Counsellors.
Sonia joined TAG in 2013 as Out of Hours Manager, and since then has expanded the elite agent team from 3 to 14 Agents. In 2017 Sonia was made TAG24 Global Director, and her team celebrated success having been named ‘Reservation Team of the Year’ at The People Awards 2017.

Outside of work, Sonia loves to spend quality time with her family, listening to music and travelling the world.

Other Group services

Fully networked global offices

Air travel and hotel accommodation

Ground transportation and ancillary travel

Worldwide partners and suppliers

Passport and visa services

Airport assistance

Group travel

VIP travel