Senior Travel Specialist

Location: Wellington, New Zealand

TAG provides high-touch, personalised travel and event management services to the biggest names on the planet, as well as top C-suite executives and award-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are committed to uncovering solutions to get our clients where they need to be, feeling ready to take on the world. If you’re looking for a fun, ever-changing and challenging environment, TAG is the answer. Whether you are a highly experienced professional or this is the first step in your career, our doors are open to everyone with an ambitious attitude, a genuine spirit and teamwork mindset.

We are looking for a full-time (37.5 hours per week) Senior Travel Specialist who can support our growing private travel department. As a Senior Travel Specialist, you will have a diverse and varied role. You’ll collaborate with our global teams to support company initiatives and uncover innovative solutions, while taking a proactive approach to your day-to-day responsibilities.

Responsibilities & Duties:
  • Plan and sell a range of travel services, including air and ground transport, accommodation, insurance and other related travel services to allocated corporate client accounts
  • Provide expert consultation and manage the flight reservation process, ticket issuance and reissues for your accounts
  • Fully service all enquiries, requests, bookings and ticketing to TAG standards, including documentation, and assist and train more junior colleagues on more complex enquiries
  • Ensure all air, rail, hotel and/or other ancillary reservations meet company standards and client expectations and ensure client and booking files are maintained in relevant systems
  • Formulate logistical itinerary plans to deliver practical travel solutions, ensuring that budgets and specific client requirements are met
  • Deal with any post-booking queries, rectifying any requested changes and efficiently processing reissues 
  • Effectively manage any travel problems, changes or disruptions and assist with handling complaints or refunds
  • Negotiate or utilise negotiated rates from suppliers to secure beneficial financial outcomes for TAG
  • Have awareness of and successfully deliver profit and sales targets in relation to own client portfolio, continually looking for opportunities to maximise revenue and margin
  • Operate in accordance with client service level agreements (SLAs) and TAG policies and standards
  • Complete all PNRs and files accurately and promptly, ensuring all QC points are met as standard
  • Perform other duties as assigned
Qualifications:
  • Certificate, diploma or degree in tourism/travel OR in lieu of education, equivalent combination of education and directly related experience
  • At least five years of relevant experience within a travel agency
  • At least five years of GDS experience (Galileo preferred)
  • Experience handling VIP, entertainment clients, and/or group travel
  • Versed in booking flights, hotels and a good understanding of published airfares
  • Strong knowledge and understanding of fares, negotiated contracted fares, ticketing and reissue
  • Strong knowledge of Microsoft Suite, and familiar with/ability to use TAG’s travel systems including Travelport Galileo, Tramada NG, TAGdesktop and the relevant online booking tool utilized by each client (Serko by Zeno, Locomote or Concur for Travel)
  • Ability to work independently or within a team environment
  • Excellent customer service and negotiation skills
Experience TAG Perks:
  • Competitive salary
  • Wellness/EAP program
  • Employee discounts

We are committed to offering an equal opportunity for all employees and applicants. To express your interest in the role, please send your updated CV/resume and a cover letter to HRAPAC@tag-group.com. #LI-DNI