Written on 15^th June 2017

KLM takes next strategic social media step with flight info on Twitter and WeChat

KLM Royal Dutch Airlines now offers customers around the world booking confirmation, check-in notification, boarding pass and flight status updates in 10 languages on Twitter and WeChat. With over 600 million active users, WeChat is China’s most popular social messaging app. This makes information easy to find in a single place, so it is available at the airport, en route or at home. Customers can also contact KLM’s social media service agents 24/7 directly via Twitter and WeChat.

The new service will be available to all KLM customers who book tickets or check in via KLM.com and opt-in to receive information via Twitter or WeChat.

Source: KLM