9th November 2017
Written on 9th November 2017
Air France-KLM's new Flying Blue programme
Flying Blue, Air France-KLM's loyalty programme, is changing from 1st April 2018 and will offer more simplicity and flexibility in the use of the programme, a clearer reward scale and more choice in the use of Miles.
Earn Miles for each euro spent
For each euro spent, Ivory, Silver, Gold and Platinum members will receive 4, 6, 7 and 8 Miles respectively. The number of Miles earned will no longer depend on the distance flown between origin and destination, on flights marketed by Air France (AF), KLM (KL), HOP! (A5) or Joon (JN). This will make the accrual of Miles easier and clear.
In addition, customers will be able to earn Miles when purchasing additional services such as an A la Carte Menu on board an Air France flight, additional baggage allowance, or reserving an Economy Comfort seat on a KLM flight. The balance of Award Miles as of 31st March 2018 will remain unchanged on 1st April 2018.
More flexibility to spend Miles
For an ever more personalised offer, booking Award tickets will no longer be limited per flight but offered until the last seat available for sale. All seats on Air France, KLM, HOP! Joon and Transavia flights can be booked with Miles. The Miles amount needed for a ticket will be based on origin, destination and flight date. In addition, the new Miles & Cash option will allow Flying Blue members to pay up to 25% of Award tickets in cash.
These changes will be effective as of June 2018.
A simplified and personalised level qualification
To move from one level to another, Flying Blue is introducing Experience Points, called XP. These determine a membership level. A status will no longer depend on Level Miles and Qualifying flights.
XP will allow members to progress and enjoy additional benefits:
- Silver = 100 XP
- Gold = 180 XP
- Platinum = 300 XP
XP will be calculated according to the type of flight (domestic, medium-haul or long-haul) and the travel cabin chosen by the customer. With this update, customers will easily find out how many XP they will gain for each flight. Flying Blue is the first airline loyalty programme to offer this scale. Level Miles and/or qualifying flights remaining on 31st March 2018 will be converted into XP.
| XP scale | Type of flight | |||||
| Travel cabin | Domestic
(Examples: Paris-Toulouse, Atlanta-New York) |
Medium-haul< 2,000 Miles
(Examples: Paris-Naples, Amsterdam-Geneva) |
Long-haul≥ 2,000 Miles< 3,500 Miles
(Examples: Paris-Lagos, Amsterdam-Dubai) |
Long-haul≥ 3,500 Miles< 5,000 Miles
(Examples: Paris-New York, Amsterdam-Nairobi) |
Long-haul≥ 5,000 Miles
(Examples: Paris-Shanghai, Amsterdam-Los Angeles) |
|
| Economy | 2 XP | 5 XP | 8 XP | 10 XP | 12 XP | |
| Premium Economy | 4 XP | 10 XP | 16 XP | 20 XP | 24 XP | |
| Business | 6 XP | 15 XP | 24 XP | 30 XP | 36 XP | |
| La Première | 10 XP | 25 XP | 40 XP | 50 XP | 60 XP | |
The qualification period for each Flying Blue member will be effective over a 12-month period to gain the XP required to reach or maintain a level. In case of a level upgrade, the level is activated and the qualification period will simply start again.
For Silver, Gold and Platinum members, all XP gained beyond the threshold will be carried forward to the next 12-month running period.
A smooth transition towards the new Flying Blue programme
As of 1st April 2018, Flying Blue accounts will be automatically updated and customers will be able to keep using all functionalities of their account like today.
In addition to these changes, members will benefit from the best of the current Flying Blue programme:
- The same privileges currently available for Ivory, Silver, Gold and Platinum members;
- Various options to spend Miles on Promo Awards, upgrades, additional baggage allowances or A la Carte Menus;
- Miles can be earned and spent with many Flying Blue partners.
Source: Air France
