Written on 3rd February 2017

Tigerair Denpasar (Bali) operations suspended

Tigerair Australia has been informed that Indonesian authorities will not be providing Tigerair with the final approval needed to operate to and from Bali.

The Indonesian authorities have informed Tigerair that they require an alternative regulatory solution for Tigerair’s operations to Bali. This solution would take at least six months to implement and would compromise the airline’s ability to offer low-cost airfares to travellers to Bali.

As a result of this development, Tigerair Australia has made the difficult decision to withdraw from flying between Australia and Bali permanently, as of immediate effect.

Customers booked to travel from Australia to Bali with Tigerair from 3rd February 2017 onwards will be proactively contacted and offered full refunds which will be automatically processed (further details below).

Customers currently in Bali will be proactively contacted as soon as possible and offered re-accommodation options on Virgin Australia and other airlines.

Tigerair recommends that affected customers wait to receive proactive communications about their options.

Source: Tigerair