News | TAG Group

Written on 15^th February 2018

Air France delights your taste buds all year round

As an ambassador for French cuisine in the sky, in 2018 the company has entrusted its La Première and Business menus to six renowned Michelin-starred chefs. In collaboration with Servair, they help to create the menus, choose the products and design the dishes that make up the Air France menus available to customers.

Written on 15^th February 2018

Eurostar announces the launch of its new London-Amsterdam service

Eurostar, the cross channel high speed rail service linking the UK with mainland Europe, announced that its new direct route from London to Amsterdam will launch on Wednesday 4th April. Tickets will go on sale from 20th February when the inaugural service will take place.

Written on 12^th February 2018

London City Airport Closed

London City Airport has been closed after a World War Two bomb was found in the River Thames nearby. Flights have been cancelled, with passengers advised not to travel to the airport and to contact their airline.

Written on 8^th February 2018

Amsterdam winter weather affecting travel

Due to winter weather, a number of flights have been delayed or cancelled at Amsterdam Airport. Please contact your dedicated Travel Executive for any further information regarding this matter.

Written on 8^th February 2018

British Airways adds lounge access to more destinations

British Airways’ customers travelling from Innsbruck, Ibiza and Seville will benefit from access to new lounges. The use of the partner* lounges, exclusively for the airline’s customers travelling in Club Europe and eligible cardholders, is part of the airlines multi-million pound investment to offer access to more lounges across the globe.

Written on 8^th February 2018

Lufthansa presents a new brand design

Lufthansa revealed its new, modernized brand image. The crane, designed exactly 100 years ago by graphic artist Otto Firle, a distinctive icon in the sky, remains the airline's iconic symbol.

Written on 1^st February 2018

Lufthansa automatic check-in for a relaxed start your journey

Lufthansa passengers will now be able to start their journey feeling more relaxed: From now on, they will benefit from an automatic check-in procedure for all flights within Germany and to destinations in Europe. The boarding pass for flights booked up to 24 hours before departure will then be sent automatically to the passenger 23 hours before departure – with no need for any manual check-in.

Written on 1^st February 2018

British Airways invests in substantial new catering for World Traveller customers

British Airways is announcing a multi-million pound investment in its World Traveller (long-haul economy cabin) catering, introducing an exciting and expanded new menu, which provides more quantity and quality to both meals and great snacking options throughout the flight. Options now include: Pretzels with the welcome drink Four-course meal with starter, main, dessert, cheese and biscuits, accompanied by a bread roll and bottle of water Second meal or substantial snack depending on the length of the flight Regional meal options served according to destination Magnum ice-creams Tuck box with chocolates and crisps Hot breakfast on longer overnight flights Graze movie-snack box on longer* flights Complimentary drinks from the bar [gallery columns="2" size="large" ids="21451,21453"] Previously customers travelling in the cabin were served a complimentary snack, a three-course-meal or a light meal, depending on the time and length of their flight as well as a complimentary bar service of hot and cold drinks.

Written on 1^st February 2018

Etihad Airways introduces new baggage policy

Etihad Airways has introduced a new baggage policy tailored to varying customer requirements in the international markets it serves. The changes allow for a simpler baggage structure as the allowance for all markets, excluding the US and Canada, is now based on total weight rather than the number of bags checked in.

Written on 24^th January 2018

American Airlines celebrates the opening of flagship First Dining and Flagship Lounge at Los Angeles International Airport

American Airlines celebrated the opening of its new Flagship Lounge and Flagship First Dining facilities at Los Angeles International Airport (LAX), offering customers several options to dine, relax and get ready for long journeys. With the opening of Flagship First Dining, American customers can now enjoy a sit-down meal before boarding their flights — the first product of its kind at LAX.

Written on 24^th January 2018

Air France reinvents its Business Lounge in Hall L at Paris-Charles de Gaulle

Air France has reopened a completely redesigned, much larger and totally renovated Business class lounge. With an open kitchen, private saunas and a detox bar, the company has created a real bubble of well-being for its Business customers and Flying Blue Elite Plus cardholders in Hall L at Paris-Charles de Gaulle, Terminal 2.

Written on 24^th January 2018

Virgin Atlantic - Updates to chauffeur car offering

Whether you’re working up to the last minute, catching an early flight or just like to take it easy, Virgin can get you to and from the airport in style with a chauffeur driven car* but it’s important we let you know about some changes they are making. There’s no extra charge when customers use their own car or taxi to arrive at the airport and they can still experience the same fabulous service our Upper Class Wing has to offer, such as their own private security channel and a calm, stress free environment.

Written on 18^th January 2018

Etihad Airways new baggage policy

Etihad Airways are introducing a new checked baggage policy effective from 31st January 2018. Etihad's new global baggage policy will be based on the total weight of checked baggage, rather than the numbers of pieces.

Written on 17^th January 2018

Payment Services Directive 2 (PSD2)

The Appointment Group.

Written on 17^th January 2018

United States - REAL ID and Air Travel

Passed by Congress in 2005, the REAL ID Act established minimum security standards for state-issued driver’s licenses and identification cards and prohibits federal agencies, like TSA, from accepting licenses and identification cards for official purposes from states that do not meet these standards. Enforcement Dates as additional extensions may or may not be granted.

Written on 11^th January 2018

Air New Zealand explores translation technology

Air New Zealand is turning to technology to tackle the language barriers that often arise during travel. The airline is one of the first corporates globally to trial a customer service use case for Google’s wireless Bluetooth Pixel Buds headphones which enable live translation of 40 languages via Google’s Pixel handset.

Written on 11^th January 2018

Bergen, Cork and Wroclaw: 3 new Air France destinations

For the 2018 summer season, Air France will operate a daily service to Bergen (Norway), Cork (Ireland) and Wroclaw (Poland) on departure from Paris-Charles de Gaulle. As from 26th May 2018, Air France will offer its customers 3 new destinations on departure from Paris-Charles de Gaulle: Bergen in Norway, Cork in Ireland and Wroclaw in Poland.

Written on 4^th January 2018

Fly United to ski destinations and get to Hawaii via the country's largest gateways

United is offering customers more than 100 additional ways to hit the ski slopes or catch some waves. United is increasing service to popular ski destinations across the United States.

Written on 4^th January 2018

Mandarin Oriental to manage new luxury hotel and residences in Mayfair, London

Mandarin Oriental Hotel Group has announced that it will manage a new luxury hotel and branded residences on Hanover Square in the heart of London’s Mayfair district. The project is expected to open in 2021.

Written on 4^th January 2018

British Airways - Biggest summer schedule in a decade at Gatwick

British Airways is turning up the heat at Gatwick as summer 2018 is set to be the airline’s biggest schedule in almost a decade. In summer 2017 the airline operated around 1000 flights a week at its peak.

Written on 3^rd January 2018

Winter Storm Grayson affecting USA and Canada

• Albany, NY (ALB) • Bangor, ME (BGR) • Boston, MA (BOS) • Burlington, VT (BTV) • Hartford, CT (BDL) • Manchester, NH (MHT) • Montréal, QC, CA (YUL) • New York/Newark, NJ (EWR) • New York-Kennedy, NY (JFK) • New York-LaGuardia, NY (LGA) • Portland, ME (PWM) • Providence, RI (PVD) • Quebec City, QB, CA (YQB) • White Plains, NY (HPN) Please contact your dedicated Travel Executive for any further information regarding this matter. The Appointment Group .

Written on 21^st December 2017

Introducing Club Eurostar

In response to customer feedback Eurostar are launching Club Eurostar, a new loyalty programme. This single programme will replace the existing Eurostar Frequent Traveller and Eurostar Plus Points programmes.

Written on 21^st December 2017

British Airways transforms international boarding experience

British Airways has become the first airline to trial self-service biometric boarding gates on international flights out of the USA, working in partnership with Los Angeles Airport. British Airways has begun an exclusive trial that will transform customers' airport experience by improving the boarding process and significantly reducing the amount of time it takes to board an aircraft.

Written on 21^st December 2017

The Appointment Group offices opening hours during the Festive Season

Please find below our TAG offices opening hours over the forthcoming Christmas and New Year period: TAG United Kingdom Offices Monday and Tuesday, 25th & 26th December: CLOSED Wednesday to Friday, 27th to 29th December: 8:30am to 6:00pm Monday, 1st January: CLOSED Out of Hours Emergency team: +44 20 8962 6704 or emergency@appointmentgroup. com TAG United States Offices Monday, 25th December: CLOSED Tuesday to Friday, 26th to 29th December: 8:30am to 6:00pm Monday, 1st January: CLOSED Out of Hours Emergency team: +1 424 248 2555 or emergency@appointmentgroup.