Written on 31st March 2025
Heathrow Fire: Crisis Management Through a Global Response
On the evening of Thursday, 20 March 2025, a significant fire broke out at the North Hyde electrical substation in Hayes, West London. The blaze led to a major power outage at Heathrow Airport, causing widespread disruption that had a significant impact on TAG and our customers. As Europe’s busiest airport, the disruption caused considerable travel chaos, affecting 463 business and leisure travellers.