New Position: Account Manager

Job type: Account Manager

Location: Manchester, UK

At TAG, our company values matter. Each member of our staff should exemplify Teamwork, an Ambitious spirit and a Genuine attitude.
 
It is important that you have passion for the job you do, as well as a drive to want to do better. In return, TAG will support your growth and development, as well as offer opportunities to progress or maybe even change tack!

The What  

As an Account Manager you will have a diverse and varied role. Here are just some of the things you’ll be getting involved with:  

  • Full ownership and accountability for an individual portfolio of premium corporate customers, including delivering all account management activities in line with TAG standards
  • Ownership for wider UK Corporate client base and accountable for following profit, retention and growth metrics
  • Proactively support Global Head Account Management (GHAM) in delivering the department objectives, managing and motivating staff, technology adoption, continuous department improvement and excellent customer relationships
  • Work with the Account Manager Supervisor to increase customer satisfaction levels across the business, which are measured through regular customer satisfaction surveys with an objective of increasing the UK Corporate NPS
  • Review and improve other team members work to ensure the department is constantly operating to TAG’s high operating standards
  • Communicate with internal departments to streamline processes with the ultimate objectives of improving the customer experience and internal productivity
  • Take ownership of industry knowledge and events to ensure you are subject matter expert within the team to drive constant improvement
  • Identify business risks and ensure these are escalated within TAG, logged in salesforce and proactively managed through to resolution
  • Build and develop multi-level relationships with customers, proactively reviewing UK client base, potential risks or gaps and bringing relevant senior TAG colleagues into meetings
  • Develop an Account Management survey to understand customer requirements and drive continuous improvement
  • Proactively look for business development opportunities with UK clients through referrals, consolidation, working with overseas account managers and new business
  • Perform other duties as assigned

The How  

To be successful at TAG is as much about mindset and attitude as it is about skill set and qualifications. We’re a team who share the same desire and passion to go above and beyond for each and every client. We revel in making the seemingly impossible possible, always rising to the challenge with ambition and a genuine, open attitude.  

We work flexibly to accommodate our TAG team colleagues, meaning on occasion there could be requirements outside of office hours to manage time zones and other work commitments. As a Account Manager there are several credentials and attributes which would be advantageous, but a determined attitude and willingness to learn, are equally important. 

  • Educated to Degree level or Higher, or equivalent combination of education and directly related experience
  • Minimum of 3 years TMC Account Management experience
  • Knowledge of key client market (Professional Services, Financial and Entertainment) 
  • Salesforce competent
  • Proven record of understanding company business and values, successful client management and high client satisfaction 
  • Analytical mindset with experience of reporting, analysis and travel program management
  • Problem solver with a calm and considered approach under pressure
  • Flexibility and willingness to work within changing priorities with enthusiasm
  • Excellent communication and negotiation skills, and ability to anticipate the needs of clients
  • Strong presentation skills for a variety of audience levels and sizes
  • Consistent attention to detail and high levels of accuracy
  • Working knowledge of Microsoft Office Suite

The Where and When 

This is a full-time role (35 hours per week) based in our Manchester office. Since March 2020, we have operated a flexible, hybrid approach to working and will continue to do this moving forward. We will work with you to find the best mix of office and home working that suits your life and the needs of the team.  

You will report into the Account Manager Supervisor, who is also based in Manchester. There are other regional teams based in the US and APAC that you may work closely with, too.  

The Important Bit  

As passionate as you may be about changing the face of travel, let’s be honest – you're not doing this for free. So, here’s our promise to you: 

  • Competitive salary DOE
  • Private Medical and Dental Insurance
  • Wellness/EAP programme
  • Employee discounts
  • Enhanced employer pension contributions
  • Service-based holiday entitlement

We are also committed to offering an equal opportunity for all employees and applicants.

How to Apply 

We want to know a bit about you.  Send a cover letter outlining why you think TAG is a good fit for you and an up-to-date CV/resume to jay.abbott@tag-group.com. 

And before you press send, please make sure you’re eligible to work in the UK!