New Position: Travel Assistant - Nashville

Division: Touring

Job type: Travel Assistant

Location: United States

At TAG, our company values matter. Each member of our staff should exemplify Teamwork, an Ambitious spirit and a Genuine attitude. 

It is important that you have passion for the job you do, as well as a drive to want to do better. In return, TAG will support your growth and development, as well as offer opportunities to progress or maybe even change tack!  

The What  

As a Travel Assistant you will have a diverse and varied role. Here are just some of the things you’ll be getting involved with:  

  • Provide high level of assistance to touring department in all aspects of the management of client travel requirements
  • Develop competency to achieve high levels of sales, transactions and margins
  • Regularly check benchmarks, activity reports and KPIs to ensure performance achievements match the projected plan
  • Respond to all communications and correspondence proactively, promptly, efficiently and accurately
  • Input data on movement sheets with accuracy as requested
  • Chase client folios and invoices from suppliers
  • Process credit card payment authorizations accurately, as requested
  • Add transaction and service fees accurately to Majic files to charge out, as necessary
  • Handle all delegated tasks within the given timeframe and communicate with members of the team to ensure thorough understanding of given tasks
  • Accurately and efficiently field all enquiries and requests from the team
  • Adhere to PCI regulations in accordance with company policy
  • Ensure TAG touring procedures are followed at all times
  • Report and investigate errors or client complaints to seek satisfactory resolution

The How  

To be successful at TAG is as much about mindset and attitude as it is about skill set and qualifications. We’re a team who share the same desire and passion to go above and beyond for each and every client. We revel in making the seemingly impossible possible, always rising to the challenge with ambition and a genuine, open attitude.  

We work flexibly to accommodate our TAG team colleagues, meaning on occasion there could be requirements outside of office hours to manage time zones and other work commitments. As a Travel Assistant there are several credentials and attributes which would be advantageous, but a determined attitude and willingness to learn, are equally important. 

  • High school diploma or equivalent 
  • AA/AS or BS/BA degree preferred 
  • Minimum one year of administrative experience in corporate environment 
  • Travel industry experience preferred 
  • Ability to adapt to a changing environment, to work in a pressurized and demanding environment, to work to agreed deadlines and be able to prioritize workload
  • Intermediate proficiency in Microsoft Suite
  • Strong verbal and written communication skills
  • Must be organized and detail oriented
  • Ability to work independently or within a team environment
  • Ability to accept instructions or directions and see through to completion
  • Ability to multitask

The Where and When 

This is a full-time role (40 hours per week), based in our Los Angeles, Nashville, Orlando or NYC office. This position is required to report into the office five days a week. We ask that only applicants willing to work out of the office apply! 

You will report into the Team Lead, who is based in LA, Nashville, Orlando, or NYC. There are other regional teams based in Singapore, UK and Australia that you may work closely with, too.  

The Important Bit  

As passionate as you may be about changing the face of travel, let’s be honest – you're not doing this for free. So, here’s our promise to you: 

  • Competitive salary DOE
  • Wellness/EAP program
  • Employee discounts

We are also committed to offering an equal opportunity for all employees and applicants.

How to Apply 

We want to know a bit about you.  Send a cover letter outlining why you think TAG is a good fit for you and an up-to-date CV/resume to HRUS@tag-group.com. 

And before you press send, please make sure you’re eligible to work in the US!