New Position: Senior Travel Executive

Division: Operations

Job type: Senior Travel Executive

Location: UK (London or Manchester)

Salary: DOE

The Who   

In 1988, our founders had an ambitious dream to form the largest specialized travel company in the world – to set the example of how touring and travel should be done. The belief that travel is one of the most emotive experiences you undertake and our ambition to make this experience the absolute best it can be for the traveller, has become the guiding principle for TAG.

We believe that through a bespoke, high-touch and personal service, we can alleviate the stress and complexity of travel.  So, whether it is a business meeting to close a deal, an event to meet industry peers or a gig for 50,000 screaming fans, we will get our clients to where they need to be feeling ready to take on the world.    

The Why   

At TAG, our company values matter.  We appreciate our staff working as a Team, having Ambition and being Genuine.   

You will have a passion for exceptional customer service, continually striving to go above and beyond for your clients. You will want to make their travel as easy and stress free as possible, with a knack for making the seemingly impossible, possible.   

The What   

We have a rare opportunity for a Senior Travel Executive to join our dynamic London or Manchester team. This position will provide consultative travel services for TAG clients in the UK and global TAG offices as part our TAG24 Team. This role is unique as it will give you exposure to local and global markets and the opportunity to become a specialist across all TAG travel divisions. The position requires someone who can be flexible with hours and able to work on weekends and holidays.  

  • Fully service all inquiries, requests, bookings, and ticketing with the highest standards and quality documentation
  • Ensure all air, rail, hotel, and/or other ancillary reservations meet company and client expectations
  • Develop and maintain excellent customer relationships, ensuring the highest standards are delivered at all times with a personalized and individual approach to each client
  • Action all required tasks related to clients and/or suppliers in a timely and effective manner to ensure correct information is readily available for continuity of service for all team members 
  • Provide effective travel solutions for enroute traveller concerns, changes or disruptions and assist with complaints or refunds
  • Keep fully informed about all airline rules and regulations, and other industry requirements and accurately apply this information when making travel arrangements
  • Utilize time management skills to efficiently organize and process workload during designated shift, ensuring deadlines and SLA’s are met
  • Process complex reissues and pricing records accurately
  • Respond to all communications proactively, promptly, efficiently, and accurately 
  • Consistently demonstrate attention to detail to mitigate errors and potential financial loss on accounts
  • Build professional relationships with key vendors relevant and always support preferred supplier programs
  • Negotiate the best rates and deals to reduce client expenditures
  • Mentor junior members of the team and attend company training sessions as required 

The How   

To be successful at TAG is as much about mindset and attitude as it is about skill-set and qualifications.  We’re a team who share the same desire and passion to go above and beyond for each and every client.  We revel in making the seemingly impossible possible, always rising to the challenge with ambition and a genuine, open attitude.   

We work flexibly to accommodate our TAG team colleagues, meaning on occasion there could be requirements ‘outside of office hours’ to manage time zones and other work commitments.  

As a Senior Travel Executive there are several credentials and attributes which would be advantageous, but a determined attitude and willingness to learn, are equally important.  

  • Diploma in Travel & Tourism or similar certification 
  • Minimum 5 years’ experience as a Travel Consultant (TMC desirable)    
  • Solid GDS knowledge (Galileo preferred) 
  • Strong knowledge and understanding of domestic and international airfares, contracted fares, ticketing, and reissues 
  • Experience with VIP/CIP clientele 
  • Fluency in Cantonese or Mandarin desirable  
  • Excellent Verbal and written communication skills
  • Demonstrated ability to work well within a team environment 
  • Proficient with Excel and Googledocs 
  • Experience in group travel, group airfares with FIT flights and multi destinations
  • Bonus:
    • Ability to work on project-based enquiries - including TV productions, marketing campaigns, music tour flights
    • Ability to provide expert service specifically for the project and clientele involved  

The Where and When  

This is a full-time role based in either of our UK offices. You will report into the Team Supervisor in your office and will have a strong management network, both in the UK, US and APAC, to help you navigate the global elements of the role. There are other regional teams across the globe that you may work closely with too.   

The Important Bit   

As passionate as you may be about changing the face of travel, let’s be honest – you're not doing this for free. So, here’s our promise to you:  

  • Competitive salary DOE
  • Healthcare cash-back scheme
  • Wellness/EAP programme
  • Employee discounts
  • Enhanced employer pension contributions
  • Service-based holiday entitlement

We are also committed to offering an equal opportunity for all employees and applicants. 

How to Apply  

We want to know a bit about you.  Send a cover letter outlining why you think TAG is a good fit for you and an up-to-date CV to HRUK@tag-group.com.

And before you press send, please make sure you’re eligible to work in the UK!