New Position: Senior Account Manager

Division: Travel

Job type: Senior Account Manager

Location: Riyadh, Saudi Arabia

At TAG, our company values matter. Each member of our staff should exemplify Teamwork, an Ambitious spirit and a Genuine attitude.
 
It is important that you have passion for the job you do, as well as a drive to want to do better. In return, TAG will support your growth and development, as well as offer opportunities to progress or maybe even change tack!  

The What  

As a Senior Account Manager, you will have a diverse and varied role. Here are just some of the things you’ll be getting involved with:  

  • Assist the TAG KSA General Manager with building and establishing a retained client-base and developing prospective customer growth
  • Have ownership and accountability for a portfolio of TAG KSA clients, delivering all account management activities in line with Company and industry standards
  • Nurture positive and valuable relations with all colleagues and customer accounts to strengthen the TAG/client relationship
  • Collaborate with operational agents to ensure the service provided is consistently meeting TAG’s high operating standards and the client’s requirements and expectations
  • Oversee the TAG KSA client-base and be accountable for driving and following the metrics Profit, Retention and Growth strategy
  • Work alongside local colleagues and global Account Management teams for the overall function of customer service within the TAG KSA office to achieve a successful and profitable operation
  • Identify opportunities, gaps and risks within the TAG KSA client-base and recommend solutions
  • Create bid-avoidance plans with the TAG KSA General Manager to enhance the customer perception and enable maximum client retention
  • Increase customer satisfaction levels across the business and hold regular client surveys for measuring and increasing the divisional NPS
  • Keep Salesforce and other client tracking systems/tools updated to ensure information is fully up to date and readily available
  • Produce reports, MI packs and other documentation as required internally and/or requested by clients
  • Escalate any concerns, involve relevant senior management in meetings, and proactively manage issues through to resolution
  • Adopt a mentoring role for non-Senior Account Managers and non-Senior Travel Executives.
  • Carry out the tasks of a Senior Travel Executive on an ad-hoc basis as needed
  • Demonstrate professionalism, promote positive working relationships, deliver quality service levels, comply with relevant policies and procedures, maintain high standards of performance and conduct
  • Attend office-based supplier sessions, and approved off-site functions, client meetings and networking events (including new business opportunities with virtual or in-person presentations) to positively impact TAG’s relationship with suppliers and existing or potential customers
  • Build and develop multi-level relationships with customers and devise methods to understand client requirements to continuously meet expectations
  • Suggest improved practices to streamline processes with the aim of ensuring operations run smoothly and successfully and productivity is maximised
  • Maintain thorough knowledge, awareness and understanding of all aspects of travel management to build on expertise and drive constant improvement
  • Support the TAG KSA General Manager in delivering regional objectives from a commercial, operational, client and supplier perspective
  • Proactively look for business development opportunities with TAG KSA clients through referrals, consolidation, working with overseas account managers and new business.
  • Perform other duties as may be assigned from time to time

The How

To be successful at TAG is as much about mindset and attitude as it is about skill set and qualifications. We’re a team who share the same desire and passion to go above and beyond for each and every client. We revel in making the seemingly impossible possible, always rising to the challenge with ambition and a genuine, open attitude. 

We work flexibly to accommodate our TAG team colleagues, meaning on occasion there could be requirements outside of office hours to manage time zones and other work commitments. As a Senior Account Manager there are several credentials and attributes which would be advantageous, but a determined attitude and willingness to learn, are equally important.

Required

  • In lieu of education, equivalent combination of education and directly related experience
  • 5+ years of TMC Account Management experience
  • Strong knowledge of key client market, market segments and corporate travel trends/policies
  • Proven record of managing large corporate accounts and contract negotiations
  • Demonstrated record of achieving sales targets
  • Advanced GDS user (Galileo preferred) and Salesforce competent
  • Proficient presentation and analytical skills
  • Transferable KSA Residence Permit
  • Experienced bilinguist in English and Arabic

Preferred

  • Educated to degree level or higher
  • IATA Certificate in Travel & Tourism

The Where and When 

This is a full-time role based in our Riyadh (KSA) office. You will report into the General Manager TAG KSA, who is based in Riyadh.

The Important Bit

As passionate as you may be about changing the face of travel, here is what we are offering you: 

  • Competitive salary DOE 
  • Medical Insurance Cover 
  • Other relevant allowances

We are also committed to offering an equal opportunity for all employees and applicants.

How to Apply 

We want to know a bit about you.  Send a cover letter outlining why you think TAG is a good fit for you and an up-to-date CV/resume to anas.alzahrani@tag-group.com and danielle.myers@tag-group.com.