New Position: Junior IT Support Analyst

Division: IT

Job type: Junior IT Support Analyst

Location: London, UK

At TAG, our company values matter. Each member of our staff should exemplify Teamwork, an Ambitious spirit and a Genuine attitude.
 
It is important that you have passion for the job you do, as well as a drive to want to do better. In return, TAG will support your growth and development, as well as offer opportunities to progress or maybe even change tack!

The What  

As a Junior IT Support Analyst, you will have a diverse and varied role. Here are just some of the things you’ll be getting involved with:  

  • Provide first level support for all desktop end-user issues and advanced troubleshooting across all relevant IT verticals (end user hardware, mobility, desktop applications, printing/scanning, network fundamentals, updates, and patching, etc.)
  • Deploy TAG equipment such as computers, laptops, printers, mobile phones and the associated technology behind such devices (OS imaging, application installation, Mobile Device Management, security hardening, etc.)
  • Provide users with mailboxes, licenses and permissions on both on-premises Active Directory/Azure AD, as well as Office 365 and 8x8 unified comms solution
  • Maintain accurate documentation and designs of system configurations, architecture, and network/operating procedures
  • Develop and maintain processes around systems management, security, hardware, and software inventory; physical maintenance of systems as required
  • Perform routine daily/monthly/annual IT tasks i.e., system back-ups, validating security controls, review log management system, anti-virus checks etc
  • Action on/off boarding tasks in accordance with company policy and procedure
  • Maintain records of company hardware and software assets
  • Adhere to all relevant legislation, policy, procedure and best practice guidance
  • Prioritise and personalise response and support to Senior level (Exec/C-suite) staff when appropriate
  • Consistently provide the highest level of service to all IT stakeholders
  • Escalate any issues or concerns to senior staff within the team as and when necessary
  • Update knowledge of emerging and new technologies. Adapt to external and internal technological changes and implementations
  • Be alert to and communicate any technology software that may enable improved internal efficiencies, improvement to the end-user experience or drive general innovation and creative solutions
  • Perform other duties as may be assigned from time to time

The How  

To be successful at TAG is as much about mindset and attitude as it is about skill set and qualifications. We’re a team who share the same desire and passion to go above and beyond for each and every client. We revel in making the seemingly impossible possible, always rising to the challenge with ambition and a genuine, open attitude.  

We work flexibly to accommodate our TAG team colleagues, meaning on occasion there could be requirements outside of office hours to manage time zones and other work commitments. As a Junior IT Support Analyst there are several credentials and attributes which would be advantageous, but a determined attitude and willingness to learn, are equally important. 

  • Education to Degree level in Computer Science or related subject or equivalent combination of education and directly related experience
  • ITIL Service Management (foundation): IT certified in service/support: MCSA: CompTIA (or working towards)
  • Minimum of 6 months 1st line IT support experience
  • Previous administration of Microsoft Active Directory, Azure, M365 & Office 365
  • Experience supporting Windows 10 & Windows 11 OS
  • Proven record of working in a fast-paced environment
  • Highly collaborative with strong interpersonal skills and ability to develop and enhance relationships with stakeholders and suppliers/provider
  • Skilled customer service delivery, adapting to a variety of people and circumstances, and working between different teams and individuals
  • Excellent communication in all forms with an ability to build rapport and the trust of end-users
  • Analytical mindset and strong troubleshooting skills with the ability to find solutions and problem-solve
  • Calm and considered approach in a fast-paced environment, handling multiple demands and competing priorities
  • Desire to learn, and ability to understand, apply and implement new technologies
  • Strong organisation with an appreciation for timely responses/actions and meeting strict deadlines with continued enthusiasm
  • Consistent attention to detail and high levels of accuracy
  • Flexibility to working hours and a willingness to work on a shift-rota basis, cover absence of global colleagues and travel to other UK or global offices

The Where and When 

This is a full-time role (35 hours per week) based in our London office. 

You will report into the Service Desk Manager, who is based in London. There are other regional teams based in the UK, Saudi Arabia, US, and APAC that you may work closely with, too.  

The Important Bit  

As passionate as you may be about changing the face of travel, let’s be honest – you're not doing this for free. So, here’s our promise to you: 

  • Competitive salary DOE
  • Healthcare cash-back scheme
  • Wellness/EAP programme
  • Employee discounts
  • Enhanced employer pension contributions
  • Service-based holiday entitlement

We are also committed to offering an equal opportunity for all employees and applicants.

How to Apply 

We want to know a bit about you.  Send a cover letter outlining why you think TAG is a good fit for you and an up-to-date CV/resume to HRUK@tag-group.com. 

And before you press send, please make sure you’re eligible to work in the UK!